When White is Black rather .... 
... or "Gurutze Act." In fact this law was talking about things that are absolutely opposed to what its name eindica. We see, more innocent side (the surname, because the newborn does not have the slightest fault to be born with them!) how a man named "White" is rather dark-skinned (This applies even in translation! What color was the skin of Barry White?). A man named Well may be the scariest of people. In Caracas there by 1986 a place that was supposed to work 24 hours a day selling all kinds of useful things called "KasiTodo", the truth is that two or three times I went (long day) I found most of the shelves empty, or with very little practical things, so there was no "kasi Nothing." We see a network known Automercado, by setting an example of a specific product, the vinegar "Leader Price" is favored in price for a competing brand, cheaper and just as good. (The same happens with soy sauce). And so we will see similar cases (Women "In the bad life" are famous for providing HiThere times, for example ...)
Today I attended a lady on the phone in my work. In my daily work usually falls to me to deal with troublesome users (I work in the technical support department of an ISP. Those who call us, users usually are very frustrated because this or that feature Internet service not working as they wanted, or While not understand why the system does not obey them (even though the general rule is that humans obey the system, on pain of being called reactionary, rebel, or worse, Revolutionary. Such a huge aberration!). Sometimes even the calls are due to a real failure. But only sometimes. The point is that never, NEVER in the 9 years I've been in this office, I received an unexpected call from a user to simply wish us good morning, or to tell us how useful the Internet in your life, thanks to our daily work , or how happy he did receive news by e-mail, but for our work as programmers, would not have received. That does not happen. We're supposed to hear complaints and respond. And resolve, come to where they come from. After all, that is our job.
Many times the answers are simpler than what people imagine, and most of the time had the answer in his face (ie, on your monitor, which usually are separated by a distance of 17 inches) but surprisingly were not able to read them. I had already ranted on this blog some users such http://jcdlc.blogspot.com/2005/06/users-suck.html, but I assume that many times the discomfort and inconvenience (OK: The arrechera), we "blind" to the point of us ignore the text clearly indicates the cause (and sometimes the solution) of our prroblema.
But these are not users scare me more, or even bother me more. Are the others, who will not even see the red sign, which still have a solution at hand (even if that solution is being given at the time by phone, low attendance, and if this depends on the proper functioning of service they receive) refuses to do what you asked (which is usually a simple request like "Can you read what comes out on screen?" by other understandable given that the user is usually several kilometers where one is with the phone in his hand, utterly unable to guess which of Microsoft's shift malcriadeces is waging unhappy life) but still requires that they resolve their problem immediately. "
This lady of today, just let me talk. Between threat and threat to withdraw "his valuable subscription (a service that is worth commenting on, is conditioned by an uneven track record, and have reduced to a minimum operational service), I explained the problem presented, and far from giving me a chance to help (in this case to THINK, which is the first goal we help users to: establish a sequence of events, identify the causes of the problem, recreating the event and applying a situational analysis and then provide the user a sequence of operations, to follow them, will solve your problem), did nothing but utter exclamations of annoyance, and demands a solution. I barely managed to calm down a little, and went to a series of tests to help me understand the case (Since he refused to provide me with more information, to the allegation of "One calls for help and they send you you to do things. "). After testing, I concluded that there was no failure in our service, and as you indicated, would need more information from you regarding a possible failure of external communication.
but failed. When I took up the call, he was gone. I could not listen to his retirement, but I can guess that it would be very different from what you see in the picture above.
This lady, however, is a very special case. And two operators had abused before me, today, leaving "green", and without herramintas to help. When my turn because I received further comment from my colleagues accusing her of being violently intolerant, to say the least. The funny thing is that if it were not for "Gurutze law, she should be someone lively and keen intelligence, sharp wit, a great assertiveness. After all ..
... After all, she is the President of an important partnership pursuing "educational excellence" !!!!! This partnership is based on the initial work of dark unministro "fourth republic" that was particularly criticized because it led to the formation of a ministerial office for "The development of intelligence." This anecdotal administrative body (And other, bizarre) was removed from the executive board of the nation as soon ended that financed presidential term. No wonder we can say we lived in a very particular Macondo ...
This association held its website at the company where I work, but that's just one of the services suspended, so I decided to know más sobre ellos, y encontré algo en la Gran Internet que habla específicamente de la labor de esta Señora:
"...is the former Assistant to the Minister of State for the Development of Human Intelligence in Venezuela(*), and is now President of the Foundation for Educational Excellence and Vice President of the Superior council of the University Valle del Momboy. She is a graduate of Andres Bello Catholic University and did post graduate work in Political Sociology at Vanderbilt University. ...is an international consultant in cognitive development and has been a teacher of thinking skills in high schools, colleges, universities and private organizations in since 1980"
¡Por las barbas de Judas! (Si es that was!) INTERNATIONAL CONSULTANT "Cognitive develop and flourish? Instructor "thinking strategies since 1980? And this person has repeatedly demonstrated, via phone, which has not been able to seguirr a series of precise and simple instructions to make better use of your computer and the service we provide? And this is the lady who had to explain for 45 minutes a single aspect of the service that usually 90% of users handled in 5 minutes?
Is this the lady who, far from understanding that to receive aid, you must first being helped, rather scream and demand before seeing the solution to itself?
Is this ... "Excellence in Education"? Or just a simple example of someone who does not practice what he preaches, he can not ... or because they think ... or do not want?
By pure coincidence, I found other information nexan this association with certain sectors of the radical wing of political opposition to the current revolutionary government of our country, who have also been characterized by "shoot without question", and contradict in amazing ways in very repeatedly. It seems that, in fact, we're talking about a current of common thought. What bad luck for this lady, having been served by a "Former student of behavioral sciences and intellectual development" (Must say in a language that sounds as beautiful as your resume on the web) now happily become a musician and film producer that spends several hours a day using "advanced skills" than it was just a hobby, to help users who, like her, do not have to know the technical intricacies that make the Internet just works.
Apparently some of us did not need his "educational excellence" to be successful in more than one professional area, while others required studies and a doctorate in English curriculum for repeatedly demonstrating his own contradictions.
(*): Remarkably, this "ministry of state for intelligence" existed only during the 1979-1983 presidential term under the auspices of the then Social Democratic president (?) Luis Herrera Campins. The administrative body immediately disappeared with the closing of the presidential term.
